Office Policies
Our offices are open from 8:00 am to 5:00 pm, Monday through Friday. Our physicians are also on call for after hours emergencies. We can often accommodate patients for an appointment within 24 hours.
Patient Appointments
Non-Surgical Orthopaedics, P.C. accepts patients with or without referral, according to your healthcare insurance plan. Appointment times are based on medical need and patient convenience. All minors under 18 years of age must be accompanied by a parent or legal guardian in order to be treated by our physicians. All new patients or patients who have not been seen at our office within three months are required to arrive 30 minutes prior to their appointment time.
To schedule an appointment at any of the three Non-Surgical Orthopaedics, P.C locations, please call: 770-421-1420.
Cancellations
If you have a scheduled appointment time and need to reschedule or cancel, please notify our office as soon as possible, so that we may benefit another patient. We will gladly reschedule you a more convenient appointment time.
Patient Forms
As a new or returning patient (not seen within the last six months), you may need to fill out forms pertaining to personal identification, insurance, and your medical history. Please arrive 30 minutes prior to your appointment to fill these out.
Emergency Calls
If a serious or life threatening emergency occurs, please call 911 or go immediately to the nearest emergency room.
Telephone Inquiries
Telephone calls for urgent issues will be taken 24 hours a day. Please call the regular office number 770-421-1420
Prescription Refills
Calls for prescription refills should always be made during office hours, and before 3:00 PM. This will allow our staff to access your medical information and obtain the required physician authorization for refill. Refills will be processed by the end of the office day after 5:00 PM. Requests for prescriptions called in after 3:00 PM on a regular business day will typically not be called in until the next day. Please have your pharmacy number readily available. Our staff will not call in any prescription refill without first consulting with one of our physicians for approval. Absolutely no medication refills will be called in on the weekends or after business hours. In addition, if you have not been seen by one of our physicians within the previous four weeks, then an appointment will be necessary to address any prescription needs.
Controlled substances (i.e narcotic medications) may not be refilled in the following circumstances:
- Medications are lost, stolen, or thrown out
- Missed or cancelled appointments
- No physician visit within the last four weeks
Our Policy is that no medication refills will be called in on weekends or after business hours.
Fees and Insurance
Charges for medical services are due and payable at the time of service. Our fees are within the customary range for the Atlanta metro area. Our staff will be happy to answer any questions about our services or fees.
We have contracts with many insurance companies and managed care organizations, and we will typically file claims for all services under these programs. To find out if our offices accept your insurance plan, please check our Accepted Insurance Plans.
Please be prepared to pay co-payments and/or deductibles at the time of service. For your convenience we accept cash, checks, Visa, American Express, Discover and Master Card.
Insurance companies often request information describing an injury before they will reimburse our office for your treatment. If this applies to you, we would expect your cooperation in providing them the requested information as soon as possible. We will be happy to answer any questions or assist you in this process as necessary.
Your insurance coverage is a contract between you and your insurance company. Prior to your appointment, you should review your benefits and question any possible exclusions on your policy. Patients may be responsible for the difference between what the insurance company allows and what they pay for your physician visits and medical services.
Medical Records Request
You may obtain your medical records by following these simple steps:
1.Click on the form below to open the file and print.
2.Fill out the form.
3.Return the completed form by:
Mail
335 Roselane Street
Marietta, GA 30060
Fax
770-421-8055
or drop off at one of our locations.
There may be a fee for reproduction of medical records. Although we try to be accommodating, please expect at least a 72 hour turn-around for all medical records requests. We appreciate your cooperation.
Medical Records Release Form
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